From your first call to the final sign-off — exactly what happens when you book a Chippenham roofer, and why every step protects you.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 01249 247 076In short: Every Chippenham job runs the same honest way: a free survey of your roof, a written itemised quote with nothing hidden, agreed scheduling, the work done cleanly, and a 10-year workmanship guarantee handed over on completion. No call-out fee, no deposit before materials are on site.
You call us or book a callback; we ask what's happening with the roof and arrange a free survey at a time that suits — often within a few days, same-day for emergencies.
We come out and actually look. On Chippenham's post-war estates — Hardenhuish, Stanley, Cocklebury — we test tiles for nail sickness; on the Victorian stock around Monkton Park and London Road we check the leadwork and slate; on Pewsham extensions we check the felt and the deck. We go into the loft where it matters.
You get a written quote that breaks the job down — scaffold, materials, labour, guarantee — not a single vague number. You can see exactly what you're paying for and compare it properly. No pressure, no expiry-date sales tricks.
Once you're happy, we agree a start date and, where scaffold is needed, the scaffold dates. We tell you honestly how long it'll take and work around you where we can.
For anything beyond a ladder job, scaffold goes up first — itemised in your quote, never a surprise. Where a skip sits on the public highway we arrange the Wiltshire Council permit.
We do the job to standard — flexible mortar on ridges, code 4/5 lead where it belongs, breathable membrane, dry-fix systems on the estates. We don't leave a roof open overnight and we make safe if the weather turns.
We clear all waste — old tiles, felt, mortar — protect your garden and drive, and leave the site tidy. The skip and scaffold come down.
We walk the finished job with you, hand over the written 10-year workmanship guarantee (transferable if you sell), and flag anything worth watching. If a fault ever appears in covered work, we come back and put it right.
Take a recent re-roof on a 1965 semi on the Hardenhuish estate. The owner called after a third slipped-tile repair in two years. Our survey lifted tiles on each slope and found the fixing nails had corroded across the whole roof — classic nail sickness on that era of Chippenham stock. Rather than sell another doomed repair, we quoted a full concrete re-roof and the repair side by side, and were honest that the repair would just be money down the drain.
The written quote itemised the scaffold, the strip and disposal, the new breathable membrane and treated battens, the matching concrete tiles, a dry-fix ridge and the code 4 lead to the chimney — £8,900 including VAT, with a 10-year guarantee. Scaffold went up on the Monday, the roof was stripped and re-covered progressively through the week without ever being left open overnight, and the skip permit was arranged with Wiltshire Council. On the Friday we walked the finished roof with the owner, handed over the written guarantee, and cleared the site. That is how every Chippenham job runs.
A survey is only as good as what the roofer looks for, and on Chippenham stock that varies sharply by era. On the 1958–1978 concrete-tile estates the priority is nail sickness — we lift representative tiles on each slope and check whether the mild-steel fixing nails have corroded, because that single finding decides whether you need a repair or a re-roof. We also check the ridge and verge mortar, which on these exposed estate gables cracks and drops, and the felt underlay, which by now is well past its life.
On the Victorian and Edwardian properties around Monkton Park, Hartham and London Road, the survey focuses on the leadwork — valleys, chimney flashings and parapet gutters where original Victorian lead is often at the end of its life — plus slate condition and ridge mortar. On the 1995–2010 Pewsham stock we check the felt flat-roof extensions and the deck beneath, and the early uPVC guttering whose joints are now failing. We look in the loft wherever access allows, because condensation, daylight and damp tell you more than the outside ever can.
Our workmanship guarantee covers the work we do for ten years, in writing, and it transfers to a new owner if you sell — a genuine asset when you come to market. Materials carry their own manufacturer warranties on top: tiles, membrane, uPVC and GRP all come with product guarantees that sit alongside ours. What the guarantee does not cover is storm or impact damage, because that is an insurance matter — though we will document it for your claim if it happens.
If a fault ever appears in covered work, you call us and we come back and put it right. No quibbling, no re-charge. That is what the guarantee is for, and it is why we would rather do a job once and properly than cut a corner we will be back to fix.
Our relationship with a Chippenham roof does not end when the scaffold comes down. The written guarantee means you have a number to call if anything covered ever goes wrong, and because we own our work for a decade we have every reason to have done it right the first time. Many of our jobs come from previous customers and their neighbours — on the estates especially, one properly-done re-roof on a street tends to bring the next, because people can see the difference and hear that the quote was honest and the site left tidy.
We also tell you what to watch. After a re-roof there is nothing to do, but after a repair we will flag if the rest of the roof is ageing so you can plan rather than be caught out by an emergency. If you are a landlord or manage several Chippenham properties, we are happy to set up periodic checks so problems are caught before they become tenant complaints or expensive water damage. The point of doing the job properly is that you should not have to think about your roof again for a long time — and if you do, you know exactly who to call.
The single thing that sets an honest roofer apart in Chippenham is the money. We never ask for a large deposit before materials are on site — a demand for hundreds or thousands up front is the clearest warning sign of a rogue trader, and we do not work that way. On a small repair you pay on completion once you are happy. On a re-roof, payments are staged against progress, with nothing before the tiles and scaffold arrive. Every quote includes VAT and itemises the scaffold separately so you can see it is not a hidden extra.
You will also never get a doorstep visit from us claiming we noticed a problem with your roof. Reputable Chippenham roofers do not find work by knocking on doors and inventing faults — if someone does that to you or an elderly relative, it is a scam, and our guide to choosing a roofer explains exactly how to spot it. We would rather earn your trust with an honest survey and a clear written quote than pressure you into anything.
“A reputable roofer provides a written, itemised quotation and never demands a large deposit before materials are on site — homeowners should verify accreditation and insurance before work begins.”— NFRC consumer guidance / TrustMark
Every step above exists to protect you from the doorstep trader who wants cash up front for work you can't see. If you want to know how to spot the difference, read our honest guide to choosing a roofer in Chippenham.
Free survey, written itemised quote, 10-year guarantee. No call-out fee.
📞 01249 247 076Last updated: August 2026